Warranty & Commitments

PRIMEAG manufactures workbenches, trolleys and racks for electronics plants, logistics warehouses and FDI factories in Vietnam, and supplies ESD and cleanroom consumables. This page summarizes what we actually deliver: output, lead times, warranty, ESD quality control and completed projects, so purchasing and engineering teams have what they need to evaluate a supplier.

Capacity at a glance
  • 1,500 units/month (workbenches, trolleys, racks) – in-house workshop, backed by subcontract partners and seasonal labor on large projects.
  • 5–7 days for standard workbenches, racks and trolleys built to custom dimensions; 10–15 days for new designs (including drawing approval); stocked consumables delivered in 24–48 hours (HCMC, Binh Duong, Dong Nai); made-to-order items in 3–7 working days.
  • 3-year warranty on frames; 1 year on ESD worktops, electrical fittings and casters.
  • Lot-by-lot ESD resistance testing, shipped with test reports, CO/CQ and manufacturer test certificates.

See workshop photos, the cut – assemble – ESD-test process and our pipe and joint sourcing on the PRIMEAG manufacturing capability page.

PRIMEAG ESD workbench line with task lights installed at an electronics plant
ESD workbench line with task lights at an electronics plant
Batch of lean pipe (plastic-coated steel pipe) workbenches ready for delivery
Workbench batch before delivery
Installation crew assembling lean pipe workbenches at a customer's plant
On-site installation at the customer’s plant

Production capacity

ItemCapacity
OutputAbout 1,500 units/month, including workbenches, trolleys and racks
Production modelBuilt in PRIMEAG’s own workshop; large or urgent projects are backed by subcontract partners and seasonal labor
Product linesLean pipe workbenches (plastic-coated steel pipe, Φ28), aluminium profile workbenches, 304 stainless steel benches, FIFO flow racks, pallet racks, trolleys, PCB racks
DesignTo the customer’s dimensions, line layout or drawings; technical drawings and BOM issued before production
Lead timeStandard workbenches, racks, trolleys: 5–7 days. New designs: 10–15 days. Projects of several dozen to several hundred workbenches: scheduled in phases
InstallationOur own crew installs on site; phased deliveries when the customer is running lines in parallel

Project workflow

  1. Survey: we collect the layout, photos of the current site, ESD requirements, loads and number of stations.
  2. Drawings and BOM: drawings, bill of materials and quotation sent for customer approval.
  3. Sample: a sample workbench or trolley is built on request for high-volume projects.
  4. Production: to the approved drawings; worktops and ESD materials are resistance-tested lot by lot.
  5. Delivery and installation: installed at the plant, grounded and inspected together with the customer.
  6. Acceptance: handover of ESD test reports, CO/CQ, user instructions and warranty.

Warranty and spare parts

ComponentWarranty
Workbench, rack and trolley frames (plastic-coated steel pipe, aluminium profile, stainless steel)3 years
ESD worktops1 year
Electrical fittings (lights, power sockets, wiring)1 year
Casters (all types)1 year

Plastic-coated steel pipe and aluminium profile systems are assembled with bolted joints, so individual parts can be replaced without scrapping the whole workbench. PRIMEAG supplies lean pipe, joints and accessories as well as industrial casters and ESD casters for replacement, expansion or future layout changes.

ESD quality control

Worktops, mats, trays, bins and other ESD materials are resistance-tested lot by lot with a surface resistance meter against the limits of ANSI/ESD S20.20 and IEC 61340-5-1. Every lot ships with a test report; imported goods also come with CO/CQ and the manufacturer’s test certificates. For test methods and pass ranges, see our guide on resistance testing for ESD material acceptance.

TR1800 surface resistance meter kit used for lot testing of ESD materials
Surface resistance meter used for lot acceptance testing
Metal lean pipe joints in stock at PRIMEAG
Replacement joints held in stock
Lean pipe trolleys delivered to a logistics center in Phu Tho
Trolleys delivered to a logistics center in Phu Tho

Completed projects

Customer (name withheld)PeriodScope
Taiwanese-invested electronic components plant, Da Nang2024–2025About 500 ESD workbenches with lights, power sockets and grounding cords; delivered in 4 phases
US-invested FDI plant, Can Giuoc2025–2026400 purpose-built trolleys
E-bike plant03/202650 trolleys with ESD decks
Electronics plant, Binh Duong06/2026Stainless steel air shower, 4 motors, 24 nozzles
Chinese-invested logistics and distribution center, Phu Tho07/202630 trolleys, 32 workbenches 1200×750, 6 workbenches 1500×1000, 5 stainless steel benches 1200×2400
Singapore-invested e-commerce fulfilment hub, Ho Chi Minh City09/202650 workbenches 1200×750, 30 workbenches 1500×750, 4 stainless steel 304 benches 1200×2400; 10 days of production, 2 days of installation
Electronics plant, Binh Duong09/20261,000 ESD plastic trays 450×300×60

Project photos are on our Projects page. Customer references are provided on request, with the customer’s consent.

Service area

Office in Ho Chi Minh City; regular delivery and installation in Ho Chi Minh City, Binh Duong, Dong Nai and neighboring provinces; projects completed in Da Nang and Phu Tho. Company profile, catalogue and a sample ESD test report are sent on request when registering PRIMEAG as a new supplier.

Frequently asked questions

How many workbenches can PRIMEAG produce per month? About 1,500 units per month, including workbenches, trolleys and racks. PRIMEAG builds them in its own workshop and adds subcontract partners and seasonal labor for large projects.

What is the warranty on PRIMEAG workbenches? Workbench, rack and trolley frames carry a 3-year warranty. ESD worktops, electrical fittings and casters carry a 1-year warranty. Joints, pipe and casters are kept in stock for replacement.

How long does a custom-size workbench take? Standard workbenches, racks and trolleys built to custom dimensions take about 5–7 working days; new designs take 10–15 working days (including drawing approval). Projects of several dozen to several hundred workbenches are scheduled and delivered in phases.

Does PRIMEAG provide ESD test reports? Yes. ESD materials and worktops are resistance-tested lot by lot and shipped with a test report, plus CO/CQ and manufacturer test certificates for imported goods.

PRIMEAG Co., Ltd. – Room 10, Mezzanine, Dai Thanh Binh Building, 911-913-915-917 Nguyen Trai, Cho Lon Ward, Ho Chi Minh City, Vietnam
Email: info@primeag.vn · Phone/Zalo: +84 906 108 292
Written by the PRIMEAG engineering team